O-I Quality Service Technician Senior - Detroit, MI / Windsor, ON in Brampton, Ontario

Quality Service Technician Senior - Detroit, MI / Windsor, ON

  • Job ID #:5918

  • Functional Area:Manufacturing

  • Position Type:Full-Time Regular

  • Relocation Provided:Yes

  • Location:Brampton, ON, Canada

  • Department:Quality

  • Education Required:Bachelors Degree

  • Experience Required:5 - 7 Years

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Position Description:

Who we are:

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high-quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics, and pharmaceuticals.

With nearly 27,000 employees and an unparalleled footprint spanning almost 80 plants in 23 countries, O-I is a truly global maker of glass packaging.

From engineering and manufacturing to brand development, design and innovation, we are dedicated to providing unique solutions to exceed our customers’ expectations and fuel consumers’ desire for glass.

Your Role:

We are seeking a Quality Service Technician to join our team in Detroit, MI or Windsor, ON area. This is a remote position, but must be based within 50 miles of Windsor, ON. This position is responsible for representing O-I in the field, with direct responsibility for the successful quality and processing performance of O-I packages in customer operations and for maintaining effective relationships between Assurance of Quality (AOQ), Sales, Manufacturing plants and Customers.

This position acts as a liaison between the manufacturing plants, sales and marketing, AOQ and O-I customers.

Your Responsibilities:

  • Oversees customer line performance and reporting systems to communicate customer feedback to manufacturing and packaging group.

  • Documents customer complaints, determine the nature and seriousness of complaints and manages the development of root cause and corrective actions with manufacturing.

  • Directs customer filling line initiatives for performance improvement.

  • Responsible for assisting manufacturing with the development of strategic quality performance improvement plans for the customer base.

  • Maintains verbal and written communication with North America AOQ, Manufacturing plants, Sales personnel, and other support groups concerning customer quality performance.

  • Establish and develop manufacturing plant to customer filling location relationship.

Reporting Relationships:

You will report to the Manager Category Quality.

Position Requirements:

About You:

  • High School diploma or equivalent

  • Bachelor’s Degree preferred

  • 4-6 years related experience

  • A strong understanding of customer filling lines

  • Knowledge of customer operation, requirements, equipment and procedures to coordinate efforts to work ahead of and prevent potential quality issues

  • Solid experience of plant quality control procedures in glass container manufacturing preferred.

  • Working knowledge of glass defect identification preferred.

  • Plant Experience, Fracture Analysis.

  • Travel is typically 50-75% within an identified region within North America.

What We Offer:

  • Opportunity for future growth and advancement

  • Generous, Award-winning 401(k) plan w/ employer contribution & match

  • Comprehensive benefits package

  • Relaxed and contemporary dress code

  • Education Assistance program

  • Adoption Assistance program

  • and much more…

If you are smart, passionate, innovative, culturally open, curious and collaborative, we’d like to hear from you.

O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.

Must be able to perform the essential functions of the job with or without reasonable accommodations.

Must be authorized to work in the U.S. or Canada on a full-time basis.