Description

We are offering a contract to hire employment opportunity for a Customer Service Representative in Brevard, NC. This role involves servicing customers via inbound and outbound calls, handling new patient enrollment, and managing order opportunities in a professional manner. The position requires the ability to identify customers' needs, utilize systems for documentation, and respond appropriately to customers’ inquiries.

Responsibilities:

• Processing leads from external departments to complete necessary follow-up and product offerings

• Researching and resolving issues regarding a customer’s order and communicating the outcome to the customer when appropriate

• Completing and updating all pertinent records in company systems

• Establishing and maintaining effective knowledge of policies, procedures, and skills required to complete job duties

• Demonstrating proficiency and knowledge of the company’s product offerings

• Establishing and maintaining effective working relationships with customers and/or co-workers

• Answering Community Voice Mail

• Supporting the Department’s Leadership Team in achieving departmental goals through task completion and continued training

• Demonstrating proficiency in software such as Microsoft Office Suite and related applications and systems

• Handling inbound and outbound calls, data entry, and email correspondence efficiently

• Scheduling appointments and managing order entries.

Requirements • Demonstrated experience in a customer service role, preferably in a call center environment

• Proficiency in answering inbound calls and managing inbound and outbound calls in a professional manner

• Ability to provide exceptional customer service, addressing customer queries and complaints effectively and efficiently

• Proficient in data entry and order entry, with a keen eye for detail and accuracy

• Skilled in email correspondence, ensuring clear and professional communication with customers

• Ability to schedule appointments accurately and efficiently, managing multiple calendars as needed

• Proficiency in Microsoft Excel and Microsoft Word, including the ability to create spreadsheets and documents as required

• Willingness to continuously improve knowledge and stay updated with new product and service information

• Excellent interpersonal skills, with the ability to work effectively as part of a team and maintain positive relationships with customers

• Strong problem-solving skills, with the ability to think critically and make decisions under pressure

• Ability to maintain a high level of confidentiality in handling customer information

• High school diploma or equivalent qualification required; further education in a relevant field will be a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .