At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after 30 days of employment

• Employee stock purchase plan

• Tuition reimbursement

• Development opportunities to grow your career with a global company

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Responsible for equipment set up and instruction while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• May have to communicate or interact with, assess, or treat patients of all ages.

• Documents all interaction with patients/customers in their record.

• Listens and resolves complaints and refers to the appropriate personnel as warranted.

• Preps for setups and sets equipment to prescribed therapy.

• Answer inquiries and follows up with patients regarding technical issues with equipment.

• Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments; psychosocial assessments; functional assessments; and activity assessments.

• Formulate, revise; and maintain basic patient care plans based on physician orders and assessment findings including the identification of patient problems/needs, goals, and actions and interventions relating to the care or service provided when necessary.

• Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided.

• Educate patients and other end users with relation to their home medical equipment use by covering operating features, warranty, and safety while providing demonstrations.

• Encourage patients with their therapy and compliance with equipment usage.

• Promote safe, effective patient and organizational environments and equipment use.

• Collects and processes payments from patients.

• Completion of all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.

• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

Education and/or Experience

• High school diploma or general education degree (GED) required.

• Two years in person customer service interaction required.

SKILLS, KNOWLEDGE AND ABILITIES

• Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.

• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Education and/or Experience

• High school diploma or general education degree (GED) required.

• Two years in person customer service interaction required.

SKILLS, KNOWLEDGE AND ABILITIES

• Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.

• Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

• Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

• An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

• Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

• Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

• N/A

Computer Skills

• Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor (O&M) is a global healthcare company providing innovative products and solutions across the continuum of care. Our integrated technology, products, and services empower healthcare providers and manufacturers as they make a difference in the lives of patients every day. O&M is headquartered in Richmond, Virginia and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service, and sales facilities located across the Asia Pacific region, Europe, Latin America and North America. We are proud to service healthcare industry customers in 90 countries where we do business today.

Life at O&M

When you become an Owens & Minor teammate, you’re joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—O&M teammates strive to deliver superior service across the continuum of healthcare. O&M is committed to creating a growth-oriented culture that values each teammate’s perspective and contributions.