Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ Primary issuance of securities (e.g. new Debt issues and Initial Public Offerings).

Our Operations groups are core to the success of the Markets and Investment Banking businesses and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Banking Deal teams, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Execution and Transformations groups works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our Technology partners develop and implement a wide range of applications that support the Operations, Change, Design, and Implementation groups in providing innovative products and solutions. We have re-imagined how to provide technology and service in our domain through the alignment of our team vision, culture, and aggressive retirement plan for legacy applications and adoption of a micro-based containerized cloud environment. We encourage our people to create, explore and be adventurous whilst taking measured risk, adopting safe practices to protect the firm. Data lineage and optimization is core to how we develop our eco system. We are growing our capabilities using artificial intelligence, natural language processing and machine learning.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

The Role:

The Nam Syndicate Operations Head will report to the Global Syndicate Operations Head. The Candidate will be based in Buffalo, NY and will lead Syndicate Operations staff supporting the Debt (DCM) and Equity (ECM) Investment Banking business and as the Markets Primary issuance businesses including the Special Equity Transaction Group.

This remit spans both Syndicate Middle Office and Settlement staff, responsible for the leadership and management of a diverse group of 18 people across our Manhattan and Buffalo sites.

This is a Series 99 Supervisory role overseeing covered functions spanning Pre-Deal & Instrument Setup; Trade Management, Revenue & Expense Final Settlement; Front to Back Reconciliation, pricing date deal related regulatory filings and post trade Trace & Prospectus exception management.

Our Syndicate Settlement Staff are responsible for coordinating logistics surrounding deal pipeline spanning account setup, SSI maintenance, Timely settlement associated exception monitoring.

Primary face off to Investment Banking and Markets Banking team and working closely with each of the broader operational components that support both businesses front to back to ensure a seamless front to back process and service offering.

This role will also have supervisory responsibility over out offshore team who provide several services spanning key control performance reporting, Syndicate Revenue & Expense Invoicing.

Job Purpose

Both ECM and DCM businesses going are investing in a multi-year Tech Transformation, the Nam Syndicate Operations Head will be tasked executing the inflight strategic the end-to-end agenda as well as assessing and then evolving the Control Environment.

The Candidate's primary objectives will be to:

• Evaluate then evolve existing Control environment, Regulatory filing & Monitoring Capabilities as well as MCA Completeness.

• Perform Front to back Roles and Responsibilities review to align with the global target operating model between Middle Office, Settlements, and the business.

• Lead the inflight automation agenda to deliver strategic initiatives which reduce Operational Touchpoints thus reducing processing and payment risk.

• Unbundle core control tasks from desk supporting SME and create a central dedicated control function by attracting/retaining talent.

• The candidate will have direct oversight of groups Supervisory Control Dashboards & Checklists whilst facing off to business in Weekly/Monthly Control reviews.

• Representing Syndicate Operations in leading firm wide transformation efforts.

• Represent Citi in industry wide forums / working groups to drive common standards and best practices.

• Series 99 Supervisor of Covered Functions, actions as Operations lead for Primary issuance deal related Prospectus & Trace and Business activity owner for associated vendor relationships.

Organizational Oversight:

• Overseeing and leading daily core operations championing a proactive culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis as well as acting as a senior point of escalation.

• Developing an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required.

• Ensuring the infrastructure and tools are in place to effectively manage risk and service our clients to a high standard.

Stakeholder Engagement:

• Acting as key point of contact representing broader ECM/DCM Operations groups across internal and external stakeholders

• Continued engagement and face off with a range of senior Business, Technology and Operations partners.

• Supports and partners with the Business to facilitate a growing and expanding client base / operational offering.

• Engaging in client discussions & relationship management activities as required to support the Business.

People Agenda:

• Implementing a successful People and Engagement strategy to help attract, develop, retain, and recognize a diverse and talented global workforce.

• Promoting a culture of continuous improvement and cultivating a robust service and control environment

• Coaching and mentoring our People. Ensuring effective one to one discussion. Providing direction, feedback, support, and encouragement for career development

• Championing diversity and inclusion to create a working environment which allows our People to thrive and excel.

Organizational Transformation:

• Leading a series of control and Automation initiatives to execute on Target Operating Model

• Partnering with business, Tech, Ops and Finance Stakeholder during complex re-engineering initiatives, with conscious intent to standardize and industrial flow, reducing manual touch points and aligning tech delivery vs. business goal and wallet share optimization.

• Driving the implementation of initiatives to continuously improve STP rates and productivity, including the use of robotics, workflow, and other innovative re-engineering techniques.

• Active engagement and thought leadership in the development and implementation of multi-year operations strategy for Syndicate Operations, in partnership with the Business and Technology stakeholders.

Qualifications and Skills:

• Finra Series 99 registered preferred

• 10+ years of experience in Tier 1 global financial institutions with strong experience in either Equity and / Debt Markets Middle Office or Operations.

• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.

• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments.

• Self-reliant, good problem solver, results oriented with strong awareness and a strong risk management and control mindset.

Job Family Group:

Operations - Transaction Services

Job Family:

Securities and Derivatives Processing

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$115,840.00 - $173,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 21, 2024

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Citi is an equal opportunity and affirmative action employer.

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