Account Resolution Specialist

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Account Resolution and Repossession Team here at Volvo Financial Services, a part of the Volvo Group.

Volvo Group drives prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ up time and productivity.

Become a member of a fast paced, energetic, and crucial team at VFS. This position is responsible for supporting the Account Resolutions Team Leader in all phases of the retail account management and account resolution process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios. This position will be managing a portfolio of delinquent customers and is tasked with incorporating relationship management into collections, maintaining the contract less than 30 days past due while promoting positive communication and strong relationships between VFS and the customer. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. The individual will work closely with all areas of the business including credit, customer service, repossession, remarketing, end of term, special assets, accounting, sales, legal and capital market resources. Occasional travel may be required. You will be part of an on-site team in Greensboro reporting to the Account Resolution Team Leader

Core Responsibilities:

• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.

• Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default.

• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.

• Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements. Recommend default remedies.

• Administer insurance proceeds within guidelines to protect VFS assets, facilitate repairs in a timely manner and verify repairs are completed within guidelines.

• Review and filter modification requests in order to route requests with merit to Special Assets

• Follow up on modifications post booking to ensure timely payments.

• Provide information and updates as requested to Syndication department.

• Verify and aid in correcting invalid Sec. of State status for corporate customers to protect VFS assets.

• Maintain documentation in Artiva/Infolease to reflect current status of account.

• Maintain customer contact to ensure each account is worked thoroughly.

• Maintain Delinquency quota per guidelines.

• Collect late fees along with past due payments to achieve department goals.

• Assures compliance with collection, repossession, credit reference policies and legal requirements

• Additional responsibilities as deemed appropriate by the Account Resolution Team Leader

• Audit compliance as deemed by Corporate Guidelines

Your Future Team

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership.

In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. This position is located in Greensboro, NC, USA.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, we believe it is the right mindset that will make a difference at VFS.

Qualifications likely required to be successful in this role include the following:

Education/ Experience:

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered

• 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing

• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work

• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships

• Negotiation experience and comfort level with handling difficult conversations

• Experience in multitasking in a fast-paced environment

• Authorization to work in the USA

Skills:

• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and asset recovery

• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force

• Strong PC skills (MS Office)

• Skip Tracing

• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services

• Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment

• A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment

• Strong written and verbal communication skills

• Bilingual preferred

• Self-starter and ability to work individually

What’s in it for you?

In addition to being part of a high-performing team in a fast-paced, rewarding environment, our benefits package also includes the following:

• Competitive compensation

• Generous Earned Time Off (ETO)

• 401k plan with generous company match

• Health, vision and dental insurance

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Job Category: Commercial Financial Services

Organization: Volvo Financial Services

Travel Required: No Travel Required

Requisition ID: 9798

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro