Reporting and Analytics Director

Location: This position will work a hybrid model (remote and in office one day per week). Ideal candidates will live within 50 miles of one of our Pulse Point locations in Indianapolis, IN, Atlanta, GA, Chicago, IL, Richmond, VA, Norfolk, VA, Mason, OH, Portland, ME, St. Louis, MO, Wallingford, CT, Louisville, KY, Wilmington, DE, Tampa, FL or Nashville, TN.

The Reporting and Analytics Director is responsible for high-priority analytical projects for the Medicare CAHPS Organization by leading the planning, direction, and management of resources and efforts of the team to accomplish the company objectives through information management.

How you will make an impact:

• Provides deep expertise and analytical leadership within a team of analysts specifically focused on Medicare Advantage CAHPS.

• Conducts complex CAHPS analysis and works with enterprise partners to identify the impact of in-flight interventions to inform business decisions about program efficacy/potential investments.

• Analyzes performance data and communicates forecast results to executives within the company.

• Mentors and trains junior analysts in conducting analysis with the STAR rating system specifically with CAHPS.

• Obtains resources (people, funding, material, support) to support business unit information needs and strategic initiatives.

• Provides leadership in motivating team members to accomplish reporting and analytics goals and objectives.

• Reports project status and progress to business unit senior management.

• Ensures accuracy and timeliness of output and deliverables for assigned functional areas.

• Implements the policies, practices, and procedures of the company and business units supported.

• Establishes relationships with business users both internal and external to the department.

• Oversees entire reporting/analysis/consulting unit or all aspects of a centralized function.

• Partners with senior leadership to establish strategic plans and objectives.

• Coordinates project management for assigned team.

• Communicate with customers about technical issues in non-technical terms.

• Understands the business processes that the system supports.

Minimum Requirements:

• Requires Bachelor's degree and 10+ years of experience leading project teams, or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• 4+ years of experience in Medicare CAHPS Ratings Analytics, and mastery of the CAHPS Ratings technical specifications strongly preferred.

• 7+ experience with various simple and advanced analytical software (Excel, SAS, SQL) strongly preferred.

• Deep expertise of CMS’s Medicare Star Ratings system strongly preferred.

• Prior leadership or management experience preferred.

• Effective communication skills, including facilitation, consultation, negotiation, and persuasion preferred.