program manager - zendesk.

• san jose , california

• posted may 13, 2024

job details

summary

• $60 - $63 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1051902

job details

job summary:

Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems

Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project

Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's

location: San Jose, California

job type: Contract

salary: $60 - 63 per hour

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Integration Proficiency: Experience in integrating Support platforms to and from Microsoft Dynamics with other systems Planning and Execution: To help develop a comprehensive migration plan, including timelines, milestones, resource allocation, and budgeting. Experience with Scrum framework is preferred for execution phase of the project Risk Management: Identify potential risks (technical, & financial) and developing mitigation strategies with other PM's Understanding of Adobe SLC milestones is a plus Oversees timeline, quality, and operations Understands overall scope and deliverables map against release timeline Responsible for ensuring coordination of work efforts at program level, understands and manages critical path key dependencies Works with Team Leads to understand status of work efforts and impact to the program to move delivery forward Drives resolution of risks, issues and decisions, and escalates to governance forums as necessary Establishes approach, tools, and templates to support program execution Provides status, guidance and impediment review to sponsors & stakeholders Facilitates Track, Cross Functional Team, Program Scrum of Scrums meetings to communicate and address risks, issues, actions, decisions, dependencies, and milestones delivery for the program

qualifications:

• Experience level: Director

• Minimum 10 years of experience

• Education: Bachelors (required)

skills:

• Scrum Master (3 years of experience is required)

• Program Management (5 years of experience is required)

• Zendesk

• Microsoft Dynamics migrationEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.