Job Title Data Operations Senior Manager

Key Responsibilities

• Manage, motivate, and support the data operations delivery team within a time-sensitive and demanding environment.

• Responsible for the successful operation of the team and resolve any issues/concerns from stakeholders.

• Responsible for overseeing technical solutions provided by Capgemini delivery team, should be capable of managing technical issues/triage based on the severity/criticality of the issue.

• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

• Partner with client operations team to improve ways of functioning.

• Accountable for SLA reporting, tracking and service quality plan, Management reporting, escalation and risk management.

• Responsible for managing engagement metrics and financials of the data operations of the project.

Required Skills:

• 10 years of IT experience in Data and Analytics projects with minimum 3 years of managing operations/managed Services teams.

• Strong technical expertise in Azure cloud resources - Logic Apps, Azure Data Factory, Synapse Analytics, Databricks, Power BI, Excellent SQL skills and understanding of datawarehouse tables/views.

• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and client service.

• Proficiency in conflict management and business negotiation processes.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work

• Healthcare including dental, vision, mental health, and well-being programs

• Financial well-being programs such as 401(k) and Employee Share Ownership Plan

• Paid time off and paid holidays

• Paid parental leave

• Family building benefits like adoption assistance, surrogacy, and cryopreservation

• Social well-being benefits like subsidized back-up child/elder care and tutoring

• Mentoring, coaching and learning programs

• Employee Resource Groups

• Disaster Relief

In a world where change happens in a split second, our clients must master the art of balancing business transformation with operational excellence and cost reduction to protect their market leadership and safeguard their workforce.

They need the best and brightest talent to limit business disruption and foster future growth, all while striving to realize a new normal. In this context, it’s our people within Insights & Data that are the core enablers to support our clients in their growth journeys. To give our clients our best and brightest, we pride ourselves on being a fast-paced, fun, ethical place to work, where the “work hard, play hard” mentality holds true. Even more important is our clear commitment to creating a diverse workforce in all areas. In fact, for the ninth time in a row, Capgemini has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute. In addition, we’ve been recognized as a top company for women by Working Mother Media.

Capgemini’s Insights & Data Americas practice is comprised of professionals with data, analytics, and AI expertise, covering the full data- and AI-powered transformation lifecycle. Our people extend into all industries we conduct work with our clients in the areas of; data science, data engineering, data strategy, intelligent process automation, data ecosystems, intelligent industry/IoT, enterprise management, customer-first marketing, and data partnerships/disruptors (such as SAP, Microsoft, Google, AWS, Snowflake, Oracle, Adobe, etc.).

We do great work at I&D that is at the forefront of innovation. We pride ourselves as an inclusive, talented, and accomplished workforce, so please contact us to explore your fit with us.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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